Privacy Policy

At MailboxCSBS Limited we understand the importance of protecting your privacy and your personal information, in line with our legal responsibilities.

For many customers, the choice to use our services reflects their needs to keep personal information, like home addresses, private and secure from third parties.

This notice is to advise you on how we use any personal information you share with us. This notice also covers our use of your personal information when you purchase any of our services.

Your continued use of this site constitutes an agreement of this Privacy Policy.


What personal information do we collect and how do we use it?

We collect and use your personal information in several different ways, and this is dependent upon whether you purchase a service with us or enquire about our services:

During potential sales enquires conducted via telephone or via email – When contacting us and registering your interest in our services, we will need to use your personal details to deal with your enquiry.  These details can include your name, email address, and contact number.

When you complete a ‘contact us’ form on our website – By completing a ‘contact us’ form, we will need to use your personal details to deal with your enquiry.  These details can include your name, contact number, and email address.

In instances of an enquiry on behalf of a company, we may collect your company’s name, your position, company’s email address and contact number.

When you complete and supply an application form and purchase a service – We will need to use your personal details to set up your account and keep your account secure.  These details will include your name, address, landline telephone and/or mobile number, and email address.

During your service, we keep your information safe and secure and only use your personal information to send you details regarding this service, as well as information regarding our other services and for security purposes.


How long do we retain your personal information?

Your personal details are retained on our system for a total of 12 months after the termination of your service.

In the event your enquiry doesn’t result in the purchase of a service, your personal details will be deleted from our systems within 2 months of your final contact with us.

For all mailbox rental agreements covering registered businesses, partnerships, charities, corporate bodies and any other ‘Legal Person’, as defined in the laws of England and Wales, we are required by law, under HMRC rules, to hold records for mailbox rental customers for a period of 5 years after the termination of rental.


Who do we share your personal information with?

We do not share any of your personal information with any third party.

At MailboxCSBS we understand this is often the most important question customers want to know and we appreciate how vitally important this matter is.

As such, please have no hesitation in contacting us directly to discuss this in more detail.


How we keep your personal information accurate and how you keep us updated

We will endeavour to keep your personal information as accurate and up to date as is reasonably possible. We request you update us with regards to any changes to your information as soon as possible. Updates must be supplied in writing via email to


How can I find out what personal information you hold for me?

Should you wish to request details of the personal information held by MailboxCSBS Limited, please contact in writing at


About MailboxCSBS Limited

MailboxCSBS Ltd is a trading style of Caerphilly Small Business Services.

Registered Office: Apex House, Thomas Street, Trethomas, Caerphilly, CF83 8DP.

Registered in England and Wales Registration No: 11470009.

Licensed with The Information Commissioner – ZA446531

Data controller: MailboxCSBS Limited


Changes to our Privacy Policy

We review our privacy policy regularly and will display the current version on this webpage. Last updated 13/04/23.